[ PATIENT REVIEWS + FEEDBACK · DENTAL · PT · CHIRO · AND MORE ]
[ DENTAL · PT · CHIRO · AND MORE ]
Your patients love you. Google hasn't heard yet.
We build HIPAA-compliant review and feedback systems for DFW clinics, starting with dental, PT and chiropractic groups. Every patient gets the same text after their visit. Low scores quietly alert your team.
Referred by someone? Skip straight to booking.SERVICE AREA · DALLAS · FORT WORTH · PLANO · FRISCO · ARLINGTON · IRVING
[ FIRST BUILD ]
Designed for an 8-location pain management group in Dallas.
- 8 LOCATIONS
- EMR to SMS
- BAA-BACKED
01 — THE GAP
Happy patients go home. Unhappy ones go online.
- 57% of patients rarely or never leave a review on their own.
- 74% would leave one if someone simply asked.
- 47% are most likely to review within a day of their visit.
SOURCE: RATER8, "THE NEXT EVOLUTION OF PATIENT CHOICE" REPORT, 2025. RATER8 SELLS REVIEW SOFTWARE.
02 — HOW IT WORKS
One text after a visit. Here's the whole thing.
Hi Maria, thanks for coming in to Northside Family Dental today! Mind telling us how it went? Reply STOP to opt out.
Leave a Google reviewTell us privatelyEvery patient gets the same message, at moments you choose. Nobody gets filtered out.
Both choices are always there. The patient picks.
Feedback alert · Plano office · 3 of 5 · "wait was long"
A rough visit reaches your office manager, not just the internet.
Illustrative example. Clinic and patient names are made up.
Once reviews are running, the same system can bring back overdue patients: recall, reactivation, unfinished plans of care. Ask us on the call.
03 — COMPLIANCE
Rules of the road. The boring part is the product.
Anyone can send a text. The work is sending it to the right patients, with consent on file, under a signed BAA, without crossing the review rules that got other practices fined.
- HIPAA BAA SIGNED before any patient data moves
- TCPA CONSENT its own opt-in, apart from reminders
- FTC NO GATING no incentives, no filtering
- GOOGLE ONE LINK for everyone. No pressure, no quotas.
- TEXAS DPA in every contract we sign
- REPLIES NO PHI never confirm who's a patient
- TEXAS AI DISCLOSED notice wording provided
HOW WE HANDLE EACH
| RULE | HOW WE HANDLE IT | STATUS |
|---|---|---|
| HIPAA | A Business Associate Agreement is signed before any patient data moves. | IN PLACE |
| TCPA | Review texts get their own consent at intake, separate from appointment reminders. | IN PLACE |
| FTC REVIEW RULE | No gating, no incentives, no filtering. Every patient gets the same ask. | IN PLACE |
| GOOGLE POLICY | One public link, offered to everyone. No score conditions, no pressure at checkout, no staff quotas. | IN PLACE |
| TEXAS LAW | A Texas data protection addendum is part of every contract. | IN PLACE |
| REVIEW REPLIES | Replies never confirm someone is a patient. Your team gets a reply playbook so a bad review never becomes a HIPAA problem. | IN PLACE |
| TEXAS AI LAW | Texas now requires clinics to tell patients when AI is used in their care. Our review texts don't use AI, and we give you recommended disclosure wording for your counsel to approve. | IN PLACE |
How we handle each rule
- HIPAA
A Business Associate Agreement is signed before any patient data moves.
IN PLACE - TCPA
Review texts get their own consent at intake, separate from appointment reminders.
IN PLACE - FTC REVIEW RULE
No gating, no incentives, no filtering. Every patient gets the same ask.
IN PLACE - GOOGLE POLICY
One public link, offered to everyone. No score conditions, no pressure at checkout, no staff quotas.
IN PLACE - TEXAS LAW
A Texas data protection addendum is part of every contract.
IN PLACE - REVIEW REPLIES
Replies never confirm someone is a patient. Your team gets a reply playbook so a bad review never becomes a HIPAA problem.
IN PLACE - TEXAS AI LAW
Texas now requires clinics to tell patients when AI is used in their care. Our review texts don't use AI, and we give you recommended disclosure wording for your counsel to approve.
IN PLACE
04 — TERMS + TRAINING
Straight terms. Your team trained before go-live.
TERMS
- Month-to-month after setup No annual contract. Stay because it works, not because you're locked in.
- Setup quoted in writing, up front A fixed price per location, agreed before you sign. No surprise fees.
- BAA signed before go-live No patient data moves until the Business Associate Agreement is in place.
TRAINING INCLUDED
- Front desk: asking for consent How to capture review-text consent at intake, in under a minute per patient.
- Replying to reviews safely What to say, and never say, so a reply never confirms someone is a patient.
- Training records for your files Dated sign-offs you can keep for HIPAA and Texas privacy training requirements.
05 — WHO WE ARE
Two neighbors who answer the phone.
We're a two-person shop in Dallas. You'll talk to the people who build your system, not an account rep. If something breaks on a Tuesday, we can be at your front desk on Tuesday.
Kareem Z
Your point of contact from the first call through go-live.
Ahmed Z
Builds and runs the systems. Background in technology and operations.
WHERE WE ARE
Dallas-based. We come to your front desk anywhere in DFW.
Plano, Frisco, Arlington, Fort Worth, Irving, McKinney and everywhere in between. Setup, training and check-ins happen in person when you want them.
06 — FIT CHECK
Six questions. An honest answer before anyone gets on a call.
No email needed to see your result. If we're not the right fit, we'll say so and point you somewhere better.
Got it. We'll reply within one business day.
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